A senior Aspen chalet-side concierge sat with us on May 6 and walked through his 2026-2027 book of 32 chalet weeks. Cloud Nine Alpine Bistro sits at 10,740 feet on Aspen Highlands, reached only by ski or snowboard, with the lunch service split between the 11:30 a.m. and 11:45 a.m. standard seatings and a 1:45 p.m. prepaid package seating for adults 21 and over. Tock opens reservations 30 days in advance at 9:00 a.m. mountain time. On the Christmas Eve, New Year's Eve Day, and Presidents week Saturdays the 11:45 a.m. seating sells in under 45 seconds. The realistic concierge fee for a Christmas-New Year chalet week is 7,800 to 28,000 US dollars. The four-day-out call for a Cloud Nine table on a holiday Saturday is the single placement he no longer takes. The piece below is the rate band, the Tock playbook for the 30-day window, the three other on-mountain lunch rooms that move the chalet week, the apres-ski deposit math at the 3:30 p.m. champagne service, the skier-host day rate, and the brief that closes an Aspen chalet week without losing the morning the family came for.
By The Villas For Kings desk
The Aspen chalet book runs 280 to 360 properties across Aspen Mountain, Red Mountain, the West End, Snowmass Village, and the Starwood ridge. The peak chalet rate clears 96,000 US dollars per week for a six-bedroom on the West End and crosses 220,000 for a ten-bedroom on Red Mountain in the Christmas-New Year window. The concierge we sat with holds 32 chalet weeks on his 2026-2027 calendar, with 14 weeks split between Christmas, New Year, and Presidents week. Eighty-six percent of his book is repeat clients. The 14 percent new client share is the line he vets hardest because the new client almost always books the chalet first and asks about the lunch program afterwards, by which point the on-mountain rooms are gone.
The walkthrough below is his. The rate bands, the Tock window playbook, and the on-mountain placements are 2026-2027-specific. We have audited his placements across three 2024-2025 client weeks and two 2025-2026 client weeks.
The 7,800 US dollar entry buys a remote concierge program with two chalet-side check-ins across the week. The concierge handles the restaurant placements, the apres-ski cabana lock-ins, the spa booking, the ski-school pickup line, and the airport transfer. The 14,000 to 18,000 dollar middle of the band, where most of his Christmas-week book sits, buys a five-day chalet-side desk. A senior concierge in the chalet for breakfast and dinner, with the off-days covered remotely. The 28,000 dollar top end is reserved for the Christmas-New Year week and Presidents week. It buys a daily chalet-side concierge plus a second on-mountain skier-host concierge for the lunch program, the ski-in restaurant lock-ins, the apres-ski champagne service at 3:30 p.m., and a 24-hour line for the New Year's Eve dinner placement. The concierge fee sits separate from the restaurant, ski-school, and spa spend, which on a 12-guest Christmas-New Year week clears at 28,000 to 88,000 dollars depending on the program.
Tock opens at 9:00 a.m. mountain time, 30 days before the target date. The senior concierge plays the Christmas Eve, New Year's Eve Day, and Presidents week Saturday lunches off three devices on three independent connections, with the Tock account pre-loaded with the 30 US dollar per-person credit-card hold. The 11:45 a.m. seating sells in under 45 seconds on the Christmas-New Year window in 2025-2026. The 11:30 a.m. seating clears in under 90 seconds. The 1:45 p.m. prepaid package runs a longer hold because it is adults-only and prepaid, which trims the buyer pool. The playbook for a four-guest party is to book the 11:30 a.m. for the family and run the 1:45 p.m. as the adult lunch on a separate day in the week. The playbook for a six-guest party with two children is to book the 11:30 a.m. only and accept that the 1:45 p.m. does not work on the same day. The single largest mistake on a new client brief is to ask the concierge to book a Cloud Nine table at the four-day window. The 30-day Tock window is the only window that exists.
Cloud Nine Alpine Bistro sits on Aspen Highlands at 10,740 feet. The lunch is fondue, raclette, steak tartare, caviar, and daily specials. The 3:30 p.m. apres-ski Veuve Clicquot service is the line that closed the room's reputation as the on-mountain spray-champagne table. Bonnie's at Aspen Mountain sits at 10,400 feet and runs a different register, with the strudel and the white-bean chili the two items the senior concierge places first. The Lynn Britt Cabin at Snowmass runs a more sit-down lunch on a fixed-time seating with a 24-hour window. The Sundeck at the top of the Aspen Mountain gondola is the casual lunch room, a 1,200-cover-a-day operation that does not require a reservation. The chalet week that runs Cloud Nine on day three, Bonnie's on day five, and the Sundeck on day six covers the on-mountain register without the lock-in pressure of trying to place Cloud Nine twice in the same week.
One call type he no longer takes. The four-day-out request for a Cloud Nine 11:30 a.m. or 11:45 a.m. table on Christmas Eve, New Year's Eve Day, or any Presidents week Saturday. The placement rate on a same-day Tock refresh for those dates is under 8 percent. The failure forces the family to ski to the public Highlands cafeteria, which is not what the chalet brief specified. The senior concierge takes the Tuesday and Wednesday Cloud Nine requests inside the 30-day Tock window, where the placement rate runs 62 to 78 percent on a same-day refresh. He does not take the four-day-out Christmas Eve call. The client who insists is offered a 1:45 p.m. adults-only seating on a non-holiday weekday and a Bonnie's strudel-and-chili seating on the holiday Saturday. The arrangement is not Cloud Nine on December 24, but it is on-mountain and it is in the chalet week.
The Cloud Nine 3:30 p.m. champagne service runs at a 280 to 420 US dollar per-bottle Veuve Clicquot price. A typical eight-guest table clears six bottles in the 45-minute apres window. The bill at 8 covers and 6 bottles, with lunch food in the same check, clears at 4,800 to 7,200 dollars. The on-mountain ski-in apres at Ajax Tavern at the base of Aspen Mountain runs the second-tier apres slot at a lower spend but a longer wait at the door. The chalet-side apres at the In Town private cabana program on the Hyman Mall is a third path. The senior concierge runs one Cloud Nine apres per week, one Ajax Tavern, and one in-chalet champagne at 4:30 p.m. with the chef firing canapes. The chalet-side option clears at 600 to 900 dollars of food and beverage, plus the chef's hour at 180 to 280 dollars. The chalet week that runs three apres at Cloud Nine clears at 14,400 dollars of apres alone before the dinner program.
A senior skier-host concierge who runs the Cloud Nine, Bonnie's, Lynn Britt, and Sundeck lunch program clears at 1,200 to 1,800 US dollars per day in 2026-2027, with a four-day minimum. The role is half ski guide, half timing manager. The skier-host gets the family to the Cloud Nine fall line by 11:15 a.m. for an 11:30 a.m. seating, which means starting the Highlands lift run by 10:25 a.m. and using the Loge Peak chair on a north-side day for a wind-shelter approach. The role is the single line on the concierge invoice that new clients treat as optional. It is not. A four-day skier-host program clears at 4,800 to 7,200 dollars, which is 5 to 7 percent of a 96,000 dollar West End chalet week. The chalet rate without the skier-host is the rate of a chalet, not the rate of a chalet program. The chalet program is what the family booked.
Forty percent at lock-in, 40 percent four weeks out, the balance on arrival. The 40 percent is non-refundable inside eight weeks for the Christmas-New Year window and inside six weeks for the rest of the high season. The second tranche is non-refundable on date. The arrival tranche is not refundable. The Cloud Nine 30 US dollar per-person credit-card hold sits on the client's card directly through Tock and clears against the bill at the table. The cancellation policy inside 24 hours forfeits the hold. The ski-school deposit at the Aspen Skiing Company is non-refundable inside 14 days for the holiday window. The chalet-side chef deposit at 40 percent runs the same calendar as the concierge fee. The single dispute pattern the concierge flags is a client who lands on December 26 with a Tock cancellation overnight on the Cloud Nine table because of a weather concern. The Tock terms run a 24-hour cancellation window. The client who calls at 8:00 a.m. for an 11:30 a.m. table on a clear morning has forfeited the hold.
Three lines on the first call. The chalet, the dates, and the headcount split by age band, ski-level, and child seat status. Three lines on the second call. The four on-mountain lunch placements the family wants, the ski-school preference, and the airport transfer. Three lines on the third call. The dietary and wine register, the closing-night dinner preference, and the skier-host day-count for the week. Nine lines clear the program inside the 30-day Tock window. Inside two weeks the lunch program is the residual and the chalet brief ends up uncovered on the mountain. Our work on the Aspen chalet housekeeper roster covers the service-stack budgeting on the chalet side. Our piece on the Aspen destination guide walks the broader chalet buying decision.
What does the concierge cost? 7,800 to 28,000 US dollars for a seven-night chalet week. Most weeks sit at 14,000 to 18,000.
When do I lock in? 30 days before the date on Tock at 9:00 a.m. mountain time. The Christmas Eve and New Year's Eve Day seatings clear in under 90 seconds.
What is the hardest reservation? The Cloud Nine 11:45 a.m. seating on a Presidents week Saturday. Tock at 9:00 a.m. mountain time, 30 days out, sells in under 45 seconds.
Which call do you refuse? The four-day-out request for a Cloud Nine holiday Saturday table.
What is the line clients underprice? The skier-host concierge at 1,200 to 1,800 dollars per day, four-day minimum.
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Last updated 2026-02. We have not adjusted our editorial for the commission rate. See how-we-make-money for the full disclosure.